Reservation Agent - Arabic Speaker

Wyndham Hotels and Resorts Inc; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hotel chain in Qatar is seeking a motivated Reservations Agent to manage guest reservations and enhance customer satisfaction. This role involves responding to inquiries, assisting guests with bookings, and maintaining accurate records. Ideal candidates should possess strong communication skills and a customer-focused attitude, ensuring smooth operations and promoting hotel services. The position offers an opportunity to work in a dynamic environment with a focus on outstanding guest experiences.

Responsibilities

• Respond promptly to reservation inquiries via phone, email, and online platforms.
• Assist guests in making room reservations based on their preferences and needs.
• Input and maintain accurate reservation records into the PMS, Opera Cloud.
• Provide personalized service to guests, addressing their questions and concerns professionally.
• Upsell hotel amenities and services to maximize revenue opportunities.
• Handle guest complaints and resolve issues promptly.
• Communicate effectively with other hotel departments for seamless experiences.
• Coordinate special requests with housekeeping and front desk.
• Confirm reservations and send booking confirmations to guests.
• Promote direct bookings and inform guests about benefits.
• Implement revenue management strategies as directed.
• Monitor room availability and suggest optimizations.
• Prepare daily reports on reservations and cancellations.
• Maintain accurate records of guest interactions.
• Assist with administrative duties as assigned.

Job description

• Respond promptly to reservation inquiries via phone, email, and online platforms.
• Assist guests in making room reservations based on their preferences and needs.
• Input and maintain accurate reservation records into the PMS, Opera Cloud.
• Provide personalized service to guests, addressing their questions and concerns professionally and courteously.
• Upsell hotel amenities and services to maximize revenue opportunities.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
• Communicate effectively with other hotel departments to ensure seamless guest experiences.
• Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.
• Confirm reservations and send booking confirmations to guests promptly.
• Promote direct bookings and educate guests on the benefits of booking directly with the hotel.
• Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.
• Monitor room availability and make recommendations to maximize occupancy and revenue.
• Prepare daily reports on reservations, cancellations, and no-shows.
• Maintain accurate records of guest interactions and transactions.
• Assist with administrative duties as assigned by the Reservations Manager.