Reservation Agent - Arabic Speaker

Wyndham Hotels & Resorts EMEA; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hotel chain in Doha is seeking a Reservations Agent to manage guest inquiries and bookings effectively. The ideal candidate should have experience in customer service within the hospitality sector and be skilled in using property management systems. Fluency in multiple languages is a plus, and the role offers opportunities for upselling hotel services. Apply now to join a dynamic team dedicated to providing exceptional guest experiences.

Qualifications

• 2 years of experience in a front office, reservations, or customer service role (preferably in hospitality or tourism).
• Knowledge of multiple languages (especially English, Arabic, or French) is highly valued.
• Proven experience in dealing with guests or clients professionally, both over the phone and via email.

Responsibilities

• Respond promptly to reservation inquiries via phone, email, and online platforms.
• Assist guests in making room reservations based on their preferences and needs.
• Input and maintain accurate reservation records into the PMS, Opera Cloud.

Skills

Customer service

Effective communication

Upselling skills

Multilingual abilities

Tools

Opera Cloud

Online booking platforms

Job description

• Respond promptly to reservation inquiries via phone, email, and online platforms.
• Assist guests in making room reservations based on their preferences and needs.
• Input and maintain accurate reservation records into the PMS, Opera Cloud.
• Provide personalized service to guests, addressing their questions and concerns professionally and courteously.
• Upsell hotel amenities and services to maximize revenue opportunities.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
• Communicate effectively with other hotel departments to ensure seamless guest experiences.
• Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.
• Confirm reservations and send booking confirmations to guests promptly.
• Promote direct bookings and educate guests on the benefits of booking directly with the hotel.
• Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.
• Monitor room availability and make recommendations to maximize occupancy and revenue.
• Prepare daily reports on reservations, cancellations, and no‑shows.
• Maintain accurate records of guest interactions and transactions.
• Assist with administrative duties as assigned by the Reservations Manager.
• 2 years of experience in a front office, reservations, or customer service role (preferably in hospitality or tourism).
• Previous experience using hotel property management systems (PMS) such as Opera.
• Background in handling guest bookings, room allocation, and managing daily reservation reports.
• Experience in telephone sales, call centers, or guest relations is an advantage.
• Familiarity with online booking platforms (Booking.com, Expedia, etc.) and OTA management.
• Previous experience working in a multicultural environment or international hotel chain.
• Knowledge of multiple languages (especially English, Arabic, or French) is highly valued.
• Proven experience in dealing with guests or clients professionally, both over the phone and via email.
• Ability to handle complaints and resolve issues efficiently while maintaining a polite and calm attitude.
• Experience in cross‑selling or upselling hotel services (rooms, packages, etc.) to increase revenue.