Rental Agent (Junior & Senior Levels) - Arabic Speakers

Alfardan Corporation; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading car rental company in Doha is looking for a Rental Agent to provide top-notch customer service and assist in managing rental inquiries. Responsibilities include processing rental orders, coordinating vehicle deliveries, and addressing customer concerns. Candidates should hold a high school diploma, possess strong communication skills, and have experience in customer service. This role requires proficiency in rental management software and the ability to multitask efficiently.

Qualifications

• High school diploma or equivalent; additional certification in customer service is a plus.
• Proven experience in customer service or a similar role in the car rental industry.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Valid driver's license and clean driving record.

Responsibilities

• Assist customers with their rental inquiries and provide detailed information on available vehicles and pricing.
• Process rental orders, including booking reservations and collecting payments.
• Coordinate with teams to ensure timely delivery and return of rental vehicles.
• Address customer concerns and inquiries in a professional manner.
• Maintain accurate records of rental transactions and customer details.

Skills

Sales and customer service experience

Leadership skills

Strategic planning skills

Prioritizing and multi-tasking skills

Time management skills

Education

High school diploma or equivalent

Additional certification in customer service

Tools

Rental management software

Microsoft Office applications

Job description

Summary

The Rental Agent at Prestige Cars Company is responsible for providing high-quality customer service and ensuring compliance with all transportation requests from the outlet's guests and hotel operations.

Job Responsibility

• Assist customers with their rental inquiries and provide detailed information on available vehicles and pricing.
• Process rental orders, including booking reservations, collecting payments, and issuing rental agreements.
• Coordinate with the operations team to ensure timely delivery and return of rental vehicles.
• Address customer concerns and inquiries in a professional and timely manner.
• Maintain accurate records of rental transactions and customer details.
• Collaborate with the sales and marketing team to promote rental services and special offers.

Candidate Requirements

• High school diploma or equivalent; additional certification in customer service is a plus.
• Proven experience in customer service or a similar role in the car rental industry.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Proficiency in using rental management software and Microsoft Office applications.
• Valid driver's license and clean driving record.
• For the Senior Rental Agent position: Previous supervisory experience and knowledge of the car rental market would be preferred.

Skills

• Considerable sales and customer service experience
• Strong leadership skills
• Strategic planning skills
• Prioritizing and multi-tasking skills
• Excellent time management skills