Relocation Consultant - MEA

Arabnews; Doha; On-site; QAR 40,000 - 60,000; Full time

Job summary

A relocation services company in Doha is seeking a Relocation Consultant to manage and deliver comprehensive relocation services. This role involves overseeing the relocation process, ensuring high-quality service delivery, and coordinating with vendors. The ideal candidate should excel in customer service and possess strong communication skills. This position offers a unique opportunity to support clients through their relocation journeys.

Responsibilities

• Manage and deliver the end-to-end relocation process.
• Personally accompany assignees for home searches and settling-in services.
• Conduct needs assessments to ensure relocation plans fit requirements.
• Deliver services in line with client expectations and company standards.
• Coordinate with approved vendors for timely service delivery.

Job description

Position Overview

The Relocation Consultant is responsible for managing and delivering relocation services for assignees and clients, ensuring a smooth transition throughout the relocation journey. This role covers the full scope of service delivery — from planning and coordination to personal accompaniment and execution on the ground — to guarantee a professional, high-quality, and supportive relocation experience.

Key Responsibilities

Relocation Management and Delivery

• Manage and deliver the end-to-end relocation process, including pre-assignment, on-assignment, and post-assignment phases
• Personally accompany assignees for home searches, school visits, orientations, and settling‑in services
• Conduct needs assessments as part of the service delivery, ensuring that each relocation plan reflects the assignee’s and client’s requirements
• Ensure services are fully executed, not only arranged, with accountability for results
• Coordinate closely with immigration and other teams to align timelines and ensure smooth transitions

Service Quality & Process Excellence

• Deliver services in line with client expectations, contractual scope, and company standards
• Provide clear updates and communication to all stakeholders throughout service delivery
• Maintain accurate documentation, records, and system update
• Identify and act on opportunities to improve the efficiency and quality of services delivered

Vendor & Partner Collaboration

• Coordinate with approved vendors and service providers to ensure timely, high-quality delivery of specific services
• Monitor vendor performance and elevate issues when necessary to maintain service standards

Reporting and Compliance

• Provide status updates and reporting to internal stakeholders and clients as part of service delivery
• Ensure all activities comply with local regulations, company policies, and data protection requirements

Additional Responsibilities

• Represent Move One during accompanied services, orientations, and client interactions.
• Stay updated on local housing markets, schooling options, and cultural trends to provide accurate guidance during delivery