Referral and Booking Management System Agent

Qureos Inc; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading company in healthcare seeks an Administrative Coordinator to manage referrals, schedule appointments, and maintain records. The ideal candidate will ensure excellent service for patients and providers while supporting efficient workflow. Candidates with a background in healthcare or call centers are preferred.

Qualifications

• 1 year of experience in a similar role with a Bachelor's degree or 3 years with high school diploma.
• Minimum 2 years experience in healthcare or management required.
• Experience in call center preferred.

Responsibilities

• Manage incoming referrals and schedule appointments.
• Maintain accurate records and troubleshoot booking issues.
• Provide excellent customer service and generate reports.

Skills

Customer service

Data entry

Problem solving

Education

Bachelor's degree

High school graduation

Tools

Referral and booking management systems

Job description

• Manage incoming referrals, ensuring accurate data entry and timely processing.
• Schedule appointments and bookings, coordinating with patients and healthcare providers.
• Maintain accurate records of all referrals and bookings within the system.
• Troubleshoot and resolve any scheduling conflicts or booking issues.
• Provide excellent customer service to patients and healthcare providers, answering queries and providing assistance as needed.
• Generate reports on referral and booking activity, identifying trends and areas for improvement.
• Collaborate with other team members to ensure efficient workflow and optimal patient care.
• Maintain confidentiality of patient information and adhere to data protection protocols.

Qualifications

• Bachelor's degree with 1 year of similar experience or Minimum high / secondary school graduation with at least 3 years of work experience preferably call Centre.
• Proficiency in using referral and booking management systems.
• Work requires a minimum of 2 years experience in a healthcare setting or quality department or management experience.
• Preferred data quality experience in health care organizations.
• RBMS or Call Centre experience is a distinct advantage.