Receptionist (Honda) | DOMASCO | Qatar

Al Futtaim Group; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading joint venture in Qatar seeks a telephone operator to handle incoming calls, provide excellent customer service, and support team members. Ideal candidates will have strong telephone communication skills, experience in reception or call centers, and be bilingual in Arabic and English. This role offers a chance to work in a dynamic environment within one of the region's top businesses.

Qualifications

• Excellent communication skills; bilingual in Arabic and English preferred.
• Previous experience in reception, call centre, or as a telephone operator is desirable.
• Courteous with a polite telephone manner.

Responsibilities

• Handle all incoming telephone communications and forward to relevant team members.
• Provide excellent customer service following company policies.
• Resolve customer queries quickly, escalating if necessary.

Skills

Telephone communication skills

Bilingual in Arabic and English

Customer service orientation

Job description

Doha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating in Qatar for 18 years. We have sole distribution rights for Honda, Volvo cars and trucks, and reputed brands of watches and electronics such as Raymond Weil, Casio, Sanyo, Aftron, and Godrej in the country.

We offer an excellent opportunity for someone with good telephone communication skills to become part of one of the region's leading private businesses in Qatar.

Job Responsibilities:

1. Handle all incoming telephone communications, noting reasons for calls and forwarding to relevant team members, subject to availability.
2. Provide excellent customer service following company policies and procedures.
3. Resolve customer queries promptly within company guidelines, escalating to higher levels if necessary.
4. Attend to customer needs, understand their requirements, and handle enquiries efficiently and responsibly.
5. Log calls with details such as time, date, and caller information.
6. Maintain up-to-date knowledge of personnel and procedures.
7. Support fellow team members when necessary.

Ideal Candidate:

• Excellent communication skills; bilingual in Arabic and English preferred.
• Previous experience in reception, call centre, or as a telephone operator is desirable.
• Courteous with a polite telephone manner.
• Proactive, hardworking, and motivated.
• Basic understanding of IT systems is advantageous.

About The Company:

Established in the 1930s, the Al-Futtaim Group began as a trading enterprise. Over the decades, it expanded regionally as an integrated commercial, industrial, and services organization, becoming one of the leading business houses in the Gulf. Today, the Group operates over 40 companies across the UAE, Bahrain, Kuwait, Qatar, Oman, and Egypt, dominating many market segments.

The Group invests heavily in world-class systems and technology to maintain its competitive edge and service excellence. Its success stems from a business philosophy that values integrity, service, and social responsibility, combined with decentralization, giving operating companies and employees a high degree of autonomy and responsibility.