Receptionist

Ezdan Palace Hotel; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hotel in Doha is seeking a receptionist to manage guest check-ins, handle reservations, and ensure customer satisfaction. The ideal candidate should possess excellent communication skills, be organized, and have a strong customer service focus. Knowledge of hotel operations and reservation systems is preferred.

Qualifications

• Knowledge of hotel rates, packages, and credit policies.
• Proficiency in Opera and reservation operations.
• Ability to handle customer queries via various communication channels.

Responsibilities

• Assign guests to proper rooms upon check-in.
• Manage phone and online reservations and event bookings.
• Process customer payments and maintain accurate records.

Skills

Excellent verbal and written communication skills

Customer service and customer-focused attitude

Organized, resourceful, and multitasking

Problem-solving and ability to work under pressure

Filing, record-keeping, and scheduling

Job description

Job Description

• Assigns guests to the proper rooms upon check-in.
• Answers customer queries via phone, online, or in person
• Manages phone and online reservations and event bookings.
• Processes customer payments and verifies credit card information.
• Maintains accurate records of bookings and payments.
• Escalates more critical issues and concerns to supervisor or appropriate teams.
  
  

Skills

• Have knowledge of hotel rates, packages, discounts and how to handle each of them accordingly.
• Have thorough knowledge of hotel credit policies and procedures.
• Develop a thorough knowledge of room's location, types of room and rooms operation.
• Have a thorough knowledge on Opera and registration operation.
• Have knowledge of the hotel property, hotel and staff service with hours of operation.
• Have a good knowledge of reservation department, starting from handling the same day reservation, future bookings when necessary and have knowledge of cancellation Policy and No Show.
• Have full knowledge of handling internal & external calls.
• Familiarity with office equipment
• Excellent verbal and written communication skills.
• Customer service and customer-focused attitude.
• Organized, resourceful, and multitasking.
• Problem-solving and ability to work under pressure.
• Filing, record-keeping, and scheduling.
• Processing transactions and correspondence tools.
• Active listening and professional appearance.