Patient Experience Agent

Qureos Inc; Doha; On-site; QAR 30,000 - 45,000; Full time

Job summary

A leading healthcare organization in Doha is seeking a compassionate Patient Support Associate to ensure a welcoming experience for patients and their families. This role involves assisting with inquiries, resolving complaints, and collaborating with healthcare professionals to enhance patient care. Candidates should possess strong communication skills, problem-solving abilities, and a relevant background in customer service or healthcare.

Qualifications

• At least 3 years of work experience preferably in a call Centre.
• Excellent communication and interpersonal skills required.
• Relevant life support/resuscitation certificates preferred.

Responsibilities

• Provide a welcoming environment for patients and families.
• Assist patients with inquiries and navigation of services.
• Resolve patient complaints and escalate complex issues.

Skills

Communication

Problem Solving

Interpersonal Skills

Empathy

Critical Thinking

Education

High school diploma or equivalent

Bachelor's degree

Tools

Basic computer skills

Job description

• Provide a warm and welcoming environment for patients and their families.
• Answer patient inquiries regarding appointments, billing, and other administrative matters.
• Assist patients with navigating the facility and accessing necessary services.
• Resolve patient complaints and concerns in a timely and professional manner.
• Escalate complex issues to the appropriate department or personnel.
• Maintain accurate patient records and documentation.
• Collaborate with healthcare professionals to ensure seamless patient care.
• Proactively identify opportunities to improve the patient experience.
• Adhere to all company policies and procedures related to patient privacy and confidentiality.
• Participate in patient experience improvement initiatives.

Qualifications

• High school diploma or equivalent with at least 3 years of work experience preferably call Centre or Bachelor's degree preferred with 1 year of similar experience.
• Relevant life support / resuscitation certificates preferred but there will be opportunity to undertake as part of orientation.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in English; Arabic language skills are a plus.
• Empathy and patience when dealing with patients and their families.
• Knowledge of healthcare services and terminology.
• Basic computer skills for data entry and communication purposes.