Patient Care Call Center Agent - Book, Schedule & Support

Power International Holding; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading healthcare provider in Doha is seeking a Call Center Agent responsible for managing patient inquiries, booking appointments, and providing general information. You will handle complaints and provide service information effectively. The ideal candidate has 1-2 years of experience, strong communication skills, and knowledge of SAP. This role promotes a patient-centered environment and requires adaptability and professionalism.

Qualifications

• 1-2 years of experience in a similar role.
• Ability to multi-task and manage time effectively.

Responsibilities

• Maintain a positive and professional attitude towards patients.
• Answer inquiries and resolve complaints promptly.
• Follow up with patients about their appointments.
• Research information using available resources.
• Route inbound calls to appropriate resources.

Skills

Strong phone and verbal communication skills

Active listening

Customer focus

Adaptability to different personality types

Time management

Problem-solving skills

Education

Diploma in any related field

Certificate in any related field

Tools

SAP functional skills

Job description

A leading healthcare provider in Doha is seeking a Call Center Agent responsible for managing patient inquiries, booking appointments, and providing general information. You will handle complaints and provide service information effectively. The ideal candidate has 1-2 years of experience, strong communication skills, and knowledge of SAP. This role promotes a patient-centered environment and requires adaptability and professionalism.