Patient Access & Scheduling Coordinator

DOC Medical Center; Doha; On-site; QAR 10,000 - 200,000; Full time

Job summary

A healthcare facility in Doha is seeking a Medical Receptionist/Call Center Representative to manage patient interactions through various channels, including phone and face-to-face. The ideal candidate will have a high school diploma or bachelor’s degree, with two years of relevant experience. Strong communication and organizational skills are crucial for ensuring efficient patient flow. Bilingual (English and Arabic) applicants are preferred.

Qualifications

• Minimum of 2 years of relevant experience in a medical receptionist/customer service role.
• Age between 21 to 35 years.

Responsibilities

• Greet patients and visitors in person or on the telephone.
• Handle incoming calls and scheduling appointments.
• Maintain registration flow and safeguard patient information.
• Communicate fees and patient financial responsibility.
• File correspondence electronically and manually.
• Assist in generating reports and analysis.

Skills

Strong understanding of medical software

Strong knowledge in billing and front office procedures

Excellent communication skills (written and oral)

Line management skills

Strong IT skills, including audio typing

Clear, polite telephone manner

Competent in the use of Office and Outlook

Clinical / Patient system user skills

Effective time management (Planning & Organizing)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving & analytical skills

Ability to follow policy and procedure

Fluent in English and in Arabic

Education

High school diploma / Bachelor’s degree

Job description

A healthcare facility in Doha is seeking a Medical Receptionist/Call Center Representative to manage patient interactions through various channels, including phone and face-to-face. The ideal candidate will have a high school diploma or bachelor’s degree, with two years of relevant experience. Strong communication and organizational skills are crucial for ensuring efficient patient flow. Bilingual (English and Arabic) applicants are preferred.