Operator

Accor Hotels; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hospitality group in Qatar is seeking a dedicated Operator to be the first point of contact for guests at Swissotel Corniche Park Towers Doha. The ideal candidate will have experience in hospitality and exceptional communication skills, ensuring guests have memorable experiences. Responsibilities include answering calls, managing reservations, and providing information about hotel services. A strong problem-solving attitude and the ability to multi-task are essential for success in this role.

Qualifications

• Proven experience in a hospitality environment, preferably in a similar operator or front desk role.
• Exceptional communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds.
• Fluency in English required; knowledge of Arabic or other languages is a plus.

Responsibilities

• Answer incoming calls and greet guests with a friendly and professional demeanor.
• Handle guest inquiries, requests, and complaints efficiently.
• Manage reservations, bookings, and guest information.

Skills

Customer service excellence

Communication skills

Problem-solving skills

Multi-tasking abilities

Education

Bachelor's degree in Hospitality Management or equivalent experience

Tools

Hotel management software

Basic office software

Job description

Company Description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a dedicated and customer-focused Operator to join our team at Swissotel Corniche Park Towers Doha, Qatar. As an Operator, you will be the first point of contact for our guests, ensuring their needs are met with professionalism and warmth. This role is crucial in maintaining our reputation for exceptional service and creating memorable experiences for our visitors.

• Answer incoming calls and greet guests with a friendly and professional demeanor
• Provide information about hotel amenities, local attractions, and services
• Handle guest inquiries, requests, and complaints efficiently and effectively
• Coordinate with various departments to ensure seamless service delivery
• Manage reservations, bookings, and guest information using our hotel management software
• Assist with check-in and check-out procedures as needed
• Maintain accurate records of all communications and transactions
• Support other front desk operations during peak times
• Ensure compliance with hotel policies and procedures at all times
• Participate in ongoing training to enhance guest service skills and knowledge

Qualifications

• Proven experience in a hospitality environment, preferably in a similar operator or front desk role
• Exceptional communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
• Proficiency in hotel operations and management software
• Strong problem-solving skills and ability to handle challenging situations with tact and diplomacy
• Excellent multi-tasking abilities and attention to detail
• Basic computer literacy and familiarity with office software
• Flexibility to work various shifts, including nights, weekends, and holidays
• Bachelor's degree in Hospitality Management or equivalent experience preferred
• Fluency in English required; knowledge of Arabic or other languages is a plus
• Ability to stand for extended periods and assist with light lifting when necessary
• Positive attitude and willingness to go above and beyond to ensure guest satisfaction

Additional Information

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.