Officer - Patient Access

UrbaCon Contracting & Trading Company; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A healthcare provider in Qatar is seeking a Patient Access Specialist to manage patient admissions and insurance processes. Responsibilities include greeting patients, handling check-ins, and ensuring accurate data entry. Ideal candidates will have over 2 years of customer service experience, preferably in a hospital setting, and a Bachelor's Degree in Business Administration or Hospitality. Strong organizational skills and knowledge of medical terminology are also required.

Qualifications

• 2+ years previous Patient Access or Customer Care experience.
• Experience with electronic health records.
• Medical insurance registration experience preferred.
• 2+ years customer service experience in a hospital setting.

Responsibilities

• Greets patients and caregivers on arrival.
• Maintains accurate patient records digitally.
• Verifies patient eligibility.
• Collects patient information, medical history, and billing details.
• Facilitates communication between patients and clinicians.

Skills

Medical terminology knowledge

Organizational skills

Ability to handle stress

Attention to detail

Proficient in Microsoft Office

Education

Bachelor's Degree in Business Administration or Hospitality

Tools

Electronic health records systems

Job description

Job Summary

They will be responsible for all activities that involve the admission and registration of patients, checks‑in new patients and for providing facility and billing information to new and existing patients. They will be responsible for attending to all related patient inquiries and for patient information intake and ensuring this information is readily available for doctors and nurses.

Job Responsibilities 1

• Greets patients and their caregivers on arrival.
• Logs in patient information digitally and maintains accurate records.
• Verifies patient’s eligibility checks.
• Collects information such as patient details, medical history, billing, and insurance information.
• Ensures accuracy, completeness and verification of demographic and insurance information.
• Prepares and finalises patient check‑in documentation.
• Guides patients to physician examinations and other points of services.
• Ensures that patient check‑in is thoroughly screened for insurance coverage and has required pre‑authorisations, to safeguard the Hospital’s accounts receivables, determine patient responsibility and cash collection at the time of service.
• Supports RCM Pre‑authorization team in securing the insurance approvals in an efficient and timely manner.

Job Responsibilities 2

• Processes insurance information, follows up, and communicates with the RCM Pre‑authorization team.
• Follows up with the clinics for any additional clinical procedures/services that might have been ordered and other services that might have been provided during the visit.
• Facilitates communication regarding patient case and status to clinicians.
• Obtains billing information and handles payments to provide patients with billing and payment information.
• Guides the patients to the other points of services (Lab, Radiology, Pharmacy, etc.) when needed.
• Facilitates the patient’s upcoming visits and schedules the required appointments accordingly (follow‑ups, referrals, other services) to ensure proper and accurate scheduling maintaining the patient’s best interest in‑check and avoiding any potential prejudice within services’ scheduling.
• Prepares the required daily, monthly, weekly, and yearly reports and analysis as directed by the Patient Access Manager.

Additional Responsibilities 3

Job Knowledge & Skills

• Sufficient knowledge of medical terminology and insurance processes.
• Strong organisational and administrative skills.
• Ability to remain calm in stressful situations.
• Ability to switch priorities based on patients’ needs.
• Has high work ethic and maintains confidentiality.
• Has a professional appearance and demeanour.
• Proficient in Microsoft Office and other data‑entry systems.
• Professional, compassionate, and patient.
• Strong attention to detail and demonstrated ability to use sound judgment in decision‑making.

Job Experience

• 2+ years previous Patient Access experience and Customer Care/Patient Relations experience (preferred).
• Experience with electronic health records.
• Medical insurance and/or hospital registration experience preferred.
• 2+ years customer service experience ideally in a hospital setting.
• Minimum 2 years in GCC (preferred).

Competencies

• Agility
• Patient Registration and Admissions L2
• Patient Scheduling L2
• Revenue Cycle Processes L2
• Healthcare Billing and Insurance Verification L2
• Root Cause Analysis & Problem Solving L2
• Leadership
• Quality
• Resilience

Education

Bachelor's Degree in Business Administration or Hospitality