Maintenance Technician Escalator

KONE; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading elevator service provider in Qatar is seeking a qualified individual for a full-time role focused on preventive maintenance and troubleshooting. The candidate must have at least 5 years of experience and strong communication skills. Responsibilities include managing customer relationships and ensuring equipment safety and performance. A relevant engineering diploma and good IT skills are preferred.

Qualifications

• Minimum 5 years of solid preventive maintenance experience.
• Good verbal and written English communication skills are required.
• Valid GCC driving license is an added advantage.

Responsibilities

• Ensure customer satisfaction through quality service.
• Perform accurate and timely reporting of service operations.
• Identify and communicate site risks to supervisors.

Skills

Customer relationship management

Preventive maintenance

Troubleshooting

IT skills

English communication

Education

ITI / Vocational Certificate / Diploma in Engineering

Job description

Overview

Certified as a Top Employer for UAE Qatar KSA and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration diversity growth and well-being.

Responsibilities

• Customer relationship management: Responsible for customer satisfaction through quality of service and regular proactive and precise on-site communication (callout ETA, job performed etc).
• Accurate and real-time back reporting of work performed at the equipment level.
• Accountable for equipment safety and performance; identify site risks and communicate them to the supervisor.
• Take immediate action on-site in case of high-risk identification and apply the escalation procedure.
• Identify unplanned service repairs based on the equipment needs.
• Service operations: Safe working practices and operations according to maintenance instructions and safety instructions.
• Execute service visits (planned maintenance callouts and service repairs) respecting the schedule, time limit, quality standards, time allocation, and processes.
• Raise sales leads to the supervisor.
• Accurate and timely back reporting of work done according to the process.
• Submit timesheets based on the execution.
• Maintain service tooling vans, instruments, etc. in safe and good condition.
• Provide regular updates to the supervisor on all relevant information.

Requirements

• ITI / Vocational Certificate course / Diploma in Engineering (Electrical / Electronics / Automation streams) or equivalent.
• Good verbal and written English communication skills.
• Basic IT skills considered a preference.
• Minimum 5 years of solid preventive maintenance and troubleshooting experience with a reputed elevator company.
• Valid GCC driving license is an added advantage.

Employment Type

Full-Time

Experience

5+ years

Vacancy

1