Luxury Guest Services Agent & Wellness Concierge

Zulal Wellness Resort by Chiva-Som; Al Ruwais; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury wellness resort in Qatar is seeking a Guest Service Agent who will be the first smile guests see and the lasting impression they remember. This role involves welcoming guests, managing check-ins and reservations, and promoting wellness programs. Candidates should have at least 1 year of experience in luxury hotel front office roles, proficiency in PMS systems, and strong communication skills. A warm personality and professionalism in hospitality are essential.

Qualifications

• Minimum 1 year of experience in a luxury hotel or resort front office role.
• Proficiency in PMS systems (preferably Opera) and MS Office.
• Strong communication skills in English; additional languages are an advantage.

Responsibilities

• Welcome guests with warmth and professionalism.
• Handle check-in, check-out, and reservation processes efficiently.
• Manage guest accounts and process payments accurately.
• Reflect the resort’s wellness values through professional appearance.

Skills

Communication skills in English

Interpersonal skills

Attention to detail

Tools

PMS systems (preferably Opera)

MS Office

Job description

A luxury wellness resort in Qatar is seeking a Guest Service Agent who will be the first smile guests see and the lasting impression they remember. This role involves welcoming guests, managing check-ins and reservations, and promoting wellness programs. Candidates should have at least 1 year of experience in luxury hotel front office roles, proficiency in PMS systems, and strong communication skills. A warm personality and professionalism in hospitality are essential.