Lobby Ambassador

AccorHotel; Qatar; On-site; QAR 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Qatar is seeking a dedicated Guest Relations professional. The role involves providing excellent service, anticipating guest needs, and creating memorable experiences. Candidates should have strong interpersonal skills and a passion for hospitality. This full-time position offers an opportunity to grow and learn within a diverse community.

Qualifications

• Previous experience in guest relations or front office preferred.
• Strong understanding of the local market and guest expectations.
• Guest-oriented, approachable and genuinely service-minded.

Responsibilities

• Provide a seamless and personalized arrival experience.
• Anticipate guest needs and exceed expectations.
• Recognize and welcome repeat guests and VIPs.

Skills

Excellent communication and interpersonal skills

Passion for hospitality

Multitasking ability

Tech-savvy with Opera or similar systems

Job description

What you will be doing :

• Provide a seamless and personalized arrival experience engaging first-time visitors and offering directions
• Anticipate guest needs and exceed expectations
• Recognize and welcome repeat guests, elite members and VIPs
• Offer prompt professional and discreet service
• Confidently respond to guest inquiries with strong product knowledge
• Creatively resolve incidents to turn around negative experiences
• Remain available and proactive in guest interactions
• Assist with hotel facilities and promotions
• Handle cashiering and administrative duties related to lobby operations
• Coordinate pre-arrival communications and ensure readiness
• Promote upselling and cross‑selling opportunities
• Uphold Accor values and service standards
• Perform other duties as assigned

Qualifications :

Your experience and skills include :

• Excellent communication and interpersonal skills
• Previous experience in guest relations or front office preferred
• Strong understanding of the local market and guest expectations
• Passion for hospitality and creating memorable guest moments
• Ability to multitask and work collaboratively across departments
• Thriving in fast‑paced environments and love creating memorable guest experiences.
• Tech‑savvy with Opera or similar systems
• Guest‑oriented, approachable and genuinely service‑minded

Additional Information :

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work : No

Employment Type : Full‑time

Key Skills

Sales Experience, Marketing, Customer Service, Google Docs, Serving Experience, Retail Sales, Android, Product Demos, Event Planning, Events Management, Event Marketing, Dancing

Experience : years

Vacancy : 1