KPISLA Officer (Roads O&M)

Egis Group; Qatar; On-site; QAR 400,000 - 600,000; Full time

Job summary

A leading infrastructure management company seeks a KPI / SLA Officer in Qatar to monitor and report on Service Level Agreements and Key Performance Indicators. This role requires expertise in performance management within the Roads sector, with responsibilities including tracking contractor performance, preparing reports, and ensuring compliance with O&M contracts. Qualified candidates should have a Bachelor's degree and at least 5 years of relevant experience, along with strong analytical and communication skills.

Qualifications

• 5+ years of experience in Roads / Infrastructure O&M Asset Management.
• Strong knowledge of SLA / KPI frameworks in roads and highways O&M.
• Excellent communication, reporting, and presentation skills.

Responsibilities

• Monitor service delivery performance against SLAs and KPIs.
• Prepare monthly SLA/KPI compliance reports for management.
• Support audits and performance reviews with accurate records.

Skills

Monitoring & Recording

Reporting & Analysis

Compliance & Governance

Coordination & Support

Strong analytical skills

Education

Bachelor's degree in Engineering or Business Administration

Tools

MS Excel

Power BI

Maximo

Oracle EAMS

Job description

Position Overview

The KPI / SLA Officer is responsible for monitoring recording and reporting Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure compliance with performance-based O&M contracts in the Roads sector. The role involves tracking contractor performance preparing monthly and ad-hoc reports and supporting management in ensuring service delivery meets client and contractual requirements.

Key Responsibilities

Monitoring & Recording

• Monitor service delivery performance against contractual KPIs and SLAs (e.g. response times rectification times safety compliance asset condition).
• Record daily weekly and monthly performance data from operations maintenance and inspection teams.
• Maintain accurate and up-to-date SLA / KPI databases for all active Work Orders and contracts.

Reporting & Analysis

• Prepare and issue monthly SLA / KPI compliance reports for submission to management and client authorities.
• Analyze performance data to identify trends recurring issues and potential risks to compliance.
• Support the development of dashboards and visualization tools to present performance in a clear and transparent manner.
• Provide recommendations to improve operational efficiency and reduce SLA breaches.

Compliance & Governance

• Ensure monitoring and reporting is aligned with contract requirements performance-based O&M frameworks and ASHGHAL standards
• Track financial implications of SLA breaches (deductions penalties or incentives).
• Support audits client inspections and performance reviews by providing accurate KPI / SLA records.
• Escalate SLA breaches and propose corrective actions to management.

Coordination & Support

• Liaise with O&M engineers inspectors supervisors and subcontractors to validate performance records.
• Coordinate with IT / GIS / Asset Management teams to collect data from Maximo
• Assist in developing and refining procedures for SLA / KPI monitoring reporting and compliance management.
• Support continuous improvement initiatives to enhance performance monitoring systems.

Qualifications

• Bachelors degree in Engineering Business Administration or related discipline.
• 35 years of experience in Roads / Infrastructure O&M Asset Management or Contract Performance Monitoring.
• Strong knowledge of SLA / KPI frameworks in roads and highways O&M (pavement lighting ITS drainage safety furniture).
• Proficiency in MS Excel Power BI Maximo and Oracle EAMS.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication reporting and presentation skills.
• Knowledge of performance-based contracts and deduction mechanisms

Additional Information

• Remote Work : No
• Employment Type : Full-time
• Key Skills : CCTV,Federal Agencies,Customer Service,Clearance,Facility,Suspicious Activity,Property Damage,Public Safety,Daily Operations,Professional Development,Access Control,Communication,General Public,Procedures,Powerpoint
• Experience : years
• Vacancy : 1