Junior Customer Service Officer

Seib Insurance & Reinsurance Company LLC; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading insurance and reinsurance company in Qatar is seeking a Junior Customer Service Officer to manage life & medical claims inquiries and complaints. The successful candidate will handle customer service issues, communicate terms and proposals, and develop presentations for clients. With a degree in Medicine and 1-2 years of experience preferred, fluency in English and Arabic is also necessary. Join a dynamic team and contribute to client satisfaction and policy renewals.

Qualifications

• 1-2 years' experience in a Customer Service role, ideally with medical insurance knowledge.

Responsibilities

• Handle and resolve claim-related queries professionally.
• Coordinate with Third-Party Administrator and SEIB Management.
• Maintain communication with clients.
• Monitor customer service issues and suggest improvements.
• Prepare presentations for policyholders.
• Support in policy booklet preparation.

Skills

Customer service

Fluency in English

Fluency in Arabic

Education

Degree in Medicine

Job description

About the job

A financial holding company, Chedid Capital is a leading investment group in the insurance and reinsurance fields. The Group operates across Europe, Middle East, Africa and South Asia. The Company plays a role in the forefront of the industry, being part of one of the top 20 Reinsurance Brokers in the world.

Seib Insurance & Reinsurance Company is looking for a Junior Customer Service Officer to join its growing team. The role focuses on handling life & medical claims related queries and complaints from clients.

Joining our 1700 dynamic team members, spread among 64 subsidiaries worldwide, offers you endless growing opportunities.

Responsibilities

• Handle and resolve claim-related queries in a timely and professional manner.
• Coordinate and elevate matters to the Third-Party Administrator and SEIB Management for resolution of claims issues when required.
• Maintain day-to-day communication with clients within the assigned portfolio.
• Monitor and report customer service issues, providing recommendations for improvement.
• Communicate group renewal terms and sales proposals; follow up and provide weekly status updates.
• Prepare and deliver presentations for new and renewed policies to Brokers and Policyholders, as needed.
• Support in the preparation of policy booklets and coordinate issuance within agreed turnaround times.
• Identify and report recurring issues and risks to prevent reputational impact on SEIB.
• Contribute to client satisfaction enhancement with the aim of maximizing policy renewals.
• Ensure adherence to communication and administrative timelines, including response deadlines for emails and prompt answering of calls.

Requirements

• Degree in Medicine
• 1-2 years' experience in a Customer Service role. Medical insurance knowledge is preferred.
• Fluency in English and Arabic.