ITSM Developer

VAM Systems; Qatar; On-site; QAR 400,000 - 600,000; Full time

Job summary

A technology services company is seeking an ITSM Developer for its Qatar operations. The successful candidate will design and maintain integrations between ITSM tools and enterprise applications. Strong knowledge of APIs, databases, and scripting languages is essential. This full-time position does not allow remote work and requires a Bachelor's degree in a related field.

Responsibilities

• Design and maintain integrations between ITSM tools and enterprise applications.
• Configure APIs and middleware components for ITSM processes.
• Collaborate with ITSM process owners on integration requirements.
• Develop workflows and automation scripts for ITSM platform.

Skills

Hands-on experience with ITSM platform

APIs REST SOAP integration

Scripting languages (JavaScript, Python, PowerShell)

Middleware and integration tools experience

ITIL v4 knowledge

Database knowledge (SQL/NoSQL)

Troubleshooting and problem-solving skills

Version control (Git)

Education

Bachelor's degree in Computer Science or related field

Job description

We are currently looking ITSM Developer for our Qatar operations with the following terms & conditions.

Required Qualifications & Skills

• Bachelors degree in Computer Science Information Systems or related field.
• Hands‑on experience with at least one ITSM platform (preferably Ivanti).
• Strong knowledge of APIs REST SOAP web services and integration patterns.
• Experience with scripting languages (JavaScript Python PowerShell or similar).
• Familiarity with middleware and integration tools (ServiceNow IntegrationHub MuleSoft Boomi Azure Logic Apps etc.).
• Knowledge of ITIL v4 practices and ITSM processes (Incident Problem Change Asset CMDB).
• Strong understanding of databases (SQL / NoSQL) and data structures.
• Good troubleshooting debugging and problem‑solving skills.
• Experience with version control (Git) and CI / CD pipelines.

Key Responsibilities

• Design develop and maintain integrations between ITSM tools (Ivanti ServiceNow BMC Remedy etc.) and enterprise applications (ERP CRM HR Monitoring tools CMDB etc.).
• Configure and develop APIs web services and middleware components to support ITSM processes.
• Work closely with ITSM process owners (Incident Change Problem Asset CMDB) to gather integration requirements.
• Develop and customize workflows business rules and automation scripts within the ITSM platform.
• Ensure integrations adhere to data quality performance and security standards.

Additional Information

• Joining time frame: 2 weeks (maximum 1 month)
• Joining time frame: maximum 4 weeks
• Remote Work: No
• Employment Type: Full‑time

Key Skills

CCTV,Computer Science,Corporate Marketing,E Learning,Arabic English Translation

Experience

years

Vacancy

1