IT Support Specialist — Fast-Paced Helpdesk

Madre Integrated Engineering; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading engineering firm in Doha is seeking a Technical Support Specialist to provide technical assistance for hardware, software, and network issues. The ideal candidate will be responsible for troubleshooting, installation, and configuration of IT equipment while ensuring smooth IT operations. Candidates should have a Diploma or Bachelor’s in Information Technology and relevant experience in technical support roles. Excellent customer service skills and a proactive approach are essential for success in this dynamic environment.

Qualifications

• 2–4 years of experience in technical support or IT helpdesk roles.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Familiarity with ticketing systems and remote support solutions.

Responsibilities

• Respond to IT support requests ensuring timely resolution.
• Diagnose and resolve issues related to desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, software, and operating systems.

Skills

Technical proficiency

Customer service orientation

Troubleshooting and analytical skills

Time management

Teamwork and communication

Adaptability and initiative

Education

Diploma or Bachelor’s degree in Information Technology

Job description

A leading engineering firm in Doha is seeking a Technical Support Specialist to provide technical assistance for hardware, software, and network issues. The ideal candidate will be responsible for troubleshooting, installation, and configuration of IT equipment while ensuring smooth IT operations. Candidates should have a Diploma or Bachelor’s in Information Technology and relevant experience in technical support roles. Excellent customer service skills and a proactive approach are essential for success in this dynamic environment.