IT Helpdesk Team Lead — Lead, Mentor & Elevate Support

Madre Integrated Engineering; Doha; On-site; QAR 400,000 - 600,000; Full time

Job summary

An esteemed engineering firm in Doha is seeking a Helpdesk Team Lead to supervise and enhance the IT Helpdesk operations in Qatar. The role includes managing support workflows, resolving complex technical issues, and leading a high-performing team to deliver exceptional service. Ideal candidates should possess strong technical knowledge, leadership capabilities, and experience in service quality management. This position offers the opportunity to make significant contributions in a dynamic environment that values excellence.

Qualifications

• 5-7 years of experience in IT helpdesk or technical support roles.
• At least 2 years in a supervisory or lead position.
• Strong expertise in Windows operating systems and networking basics.

Responsibilities

• Lead and mentor the helpdesk team for effective service delivery.
• Monitor helpdesk operations and ensure timely issue resolution.
• Act as the escalation point for complex technical issues.

Skills

Leadership and team coordination

Advanced technical proficiency

Problem-solving and decision-making

Excellent communication

Customer service

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Helpdesk/ticketing systems

ITIL-based processes

Remote support tools

Job description

An esteemed engineering firm in Doha is seeking a Helpdesk Team Lead to supervise and enhance the IT Helpdesk operations in Qatar. The role includes managing support workflows, resolving complex technical issues, and leading a high-performing team to deliver exceptional service. Ideal candidates should possess strong technical knowledge, leadership capabilities, and experience in service quality management. This position offers the opportunity to make significant contributions in a dynamic environment that values excellence.