IT Desktop Support- Doha, Qatar (Dispatch / On Demand)

Axiom Technologies; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading IT services company in Doha is seeking an IT Support Specialist to provide desktop support for end-users. Duties include troubleshooting hardware and software issues, maintaining asset inventory, and collaborating with IT teams. Candidates should have a degree in IT or Computer Science and at least one year of experience in a similar role. Knowledge of ticketing systems and excellent communication skills are essential. This position may require onsite support.

Qualifications

• 1+ year of experience in a desktop support or helpdesk role.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with ticketing systems.

Responsibilities

• Provide first- and second-level support for desktops, laptops, and mobile devices.
• Respond to service requests and incidents.
• Install, upgrade, and maintain operating systems and software.

Skills

Desktop support

Troubleshooting

Excellent communication

Knowledge of Windows OS

Basic networking concepts

Education

Bachelor’s degree in Computer Science or IT

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows / macOS / Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding / offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

1+ year of experience in a desktop support, helpdesk, or IT technician role.

Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Excellent communication and interpersonal skills.

Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions

On-site support may be required.

Occasional lifting of equipment (up to 25 lbs).

Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @