Hotel Guest Communications Operator

Hilton; Doha; On-site; QAR 109,000 - 164,000; Full time

Job summary

A leading global hospitality company in Doha, Qatar, is seeking a Telephone Operator. This role requires excellent communication skills and the ability to provide top-notch customer service. The ideal candidate will handle incoming and outgoing calls, assist guests with requests, and maintain accurate logs. A committed approach to guest privacy and the ability to work in a team is essential, along with experience in a similar environment.

Benefits

Career growth programs

Work flexibility

Team Member Travel discount

Qualifications

• Experience in a similar role would be beneficial.
• Ability to handle complaints promptly and effectively.
• Knowledge of local telephone listings.

Responsibilities

• Process incoming and outgoing calls accurately.
• Maintain cleanliness and organization of the workstation.
• Report daily activities in the logbook.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Job description

A leading global hospitality company in Doha, Qatar, is seeking a Telephone Operator. This role requires excellent communication skills and the ability to provide top-notch customer service. The ideal candidate will handle incoming and outgoing calls, assist guests with requests, and maintain accurate logs. A committed approach to guest privacy and the ability to work in a team is essential, along with experience in a similar environment.