Hotel Coordinator

UrbaCon Contracting & Trading Company; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading company in hotel management in Qatar is seeking a Hotel Coordinator to support hotel bookings and administrative tasks. The ideal candidate will have strong customer service skills, ERP knowledge, and at least 5 years of relevant experience, including work in the GCC. Flexibility with hours and a proactive attitude are essential for this role.

Qualifications

• Minimum 5 years working experience, with 3 years relevant experience.
• 2 years of GCC experience is a plus.

Responsibilities

• Serve as the point of contact for clients through phone and email.
• Coordinate internally with the sales and marketing team.
• Generate reports, prepare proposals, and coordinate details.
• Prepare sales-related documents throughout the sales process.
• Gather materials and assemble marketing information packages.
• Generate group and corporate leads through prospecting.
• Assist sales team with schedules and document filing.
• Arrange meetings, events, and record minutes.

Skills

Excellent customer service and interpersonal skills

Ability to handle multi-tasking and work under pressure

Flexibility to work late shifts, holidays and weekends

ERP knowledge preferably SAP functional skills

Education

High School Diploma

Job description

Job Summary

The Hotel Coordinator is responsible to provide support in processing hotel bookings, hotel administrative work including folio collections, resolving folio problems, processing hotel extensions, hotel billing and other hotel financial and administrative tasks.

Job Responsibilities

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Coordinate internally with the sales and marketing team.
• Generate reports, preparing proposals, collections details, coordinating with clients and suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR Letter).
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing. Manage and maintain sales executives and managers schedules, appointments and travel arrangements.
• Assist sales team by managing schedules, filing important documents and communicating relevant information.
• Arrange and co-ordinate meetings, events and any appointments. Record, transcribe and distribute minutes of meetings.

Additional Responsibilities

• Interact with clients on matters with regards to leads, hotel needs and client travel.
• Perform hotel site tours with potential clients.
• Monitor, screen, respond to and distribute incoming communications. Design, upload, extract and maintain customer databases.
• Create and manage Company and Travel Agent profiles on the property management system.
• Load and Manage Rate Codes to the Hotel Software and link the negotiated rates to the correct Company profiles. Print Daily Sales reports for each sales manager and submit to Director of Sales.
• Print Sales manager productivity reports for each sales manager and submit to Director of Sales. File and retrieve documents and reference materials.

Job Knowledge & Skills

• Excellent customer service and interpersonal skills.
• Ability to handle multi-tasking and work under pressure.
• Flexible to work late shifts, holidays and weekends.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year(s) GCC is a plus.

Competencies

• Resilience
• Quality
• Leadership
• Front Desk Operations L2
• Calendar Maintenance L2
• Administrative Services L2
• Guest Relations L2
• Agility
• Travel Arrangements L2

Education

High School Diploma