Hostess

Accor; Doha; On-site; QAR 10,000 - 200,000; Full time

Job summary

A leading hotel in Doha is seeking a Hostess to join their vibrant team. Responsibilities include managing reservations, greeting guests, and ensuring excellent customer service in a luxurious setting. Ideal candidates should possess strong communication skills and prior experience in a similar role.

Qualifications

• Fluency in English; additional languages are an advantage.
• Minimum of 1 to 2 years of experience in Food & Beverage/Restaurant operations.

Responsibilities

• Answer telephone and manage restaurant reservations.
• Greet guests, seat them, and ensure satisfaction.
• Maintain cleanliness and organization of the hostess stand.

Skills

Communication

Organizational Skills

Customer Service

Job description

Company Description

The Iconic Rixos Gulf Hotel Doha offers a unique lifestyle experience with luxurious services and products, warm hospitality, vibrant entertainment programs, and trendy, all-inclusive food and beverage concepts. The hotel features 378 beautifully appointed guest rooms, luxurious bedding, and an inviting atmosphere. Join our motivated and vibrant team as a Hostess and build your career with us.

Job Description

The candidate must be able to:

• Answer the telephone within 3 rings, using correct salutations and telephone etiquette.
• Record and confirm restaurant reservations/cancellations in accordance with departmental standards.
• Communicate reservation/cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance with departmental standards.
• Ensure that all menus and check folders are clean and sufficiently stocked.
• Keep the hostess stand clean and organized.
• Review the reservation book, pre-assign designated tables, and follow up on all special requests.
• Greet guests at the entrance of the restaurant.
• Seat guests according to the floor plan, ensuring fairness to each waiter.
• Show guests to their designated tables.
• Ensure guests are satisfied with their seating.
• Present the menu to guests.
• Maintain positive guest relations at all times.
• Be familiar with hotel services and activities to respond accurately to guest inquiries.

Qualifications

• Excellent communication and organizational skills.
• Fluency in English; additional languages are an advantage.
• Minimum of 1 to 2 years of experience in Food & Beverage/Restaurant operations, preferably in a similar quality hotel.
• A friendly, outgoing personality, capable of supporting and involving in operations.
• Proactive, resourceful, and able to work independently.