Head Waiter

qcplus; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

QC+ Doha is seeking a Head Waiter to join our professional F&B service team. You will greet guests, seat them, and ensure an exceptional dining experience in line with QC+ standards.

You will acquire in-depth knowledge of the menu, assist with upselling, maintain high personal hygiene, and collaborate with colleagues to deliver consistent, courteous service.

Qualifications

• High school diploma or relevant certification is preferred.
• At least 1-2 years of relevant experience in a similar position.

Responsibilities

• Greet and seat guests and provide attentive service.
• Upsell menu items to enhance guest experience and revenue.
• Maintain high standards of personal appearance and hygiene.
• Acquire in-depth knowledge of the menu to advise guests.
• Handle guest complaints and queries with professionalism.
• Ensure outlet cleanliness and smooth service flow.

Skills

Guest service

Upselling skills

Communication

Teamwork

Attention to detail

Education

High school diploma or relevant certification

Job description

The Head Waiter works as a team member to create the most professional service team in F&B operations, providing high-quality customer service that emphasizes and projects a positive, high-quality image of QC+ and the outlet.

Key Responsibilities

• Emphasize and project a positive, high-quality image for the outlet.
• Take responsibility for providing professional service in food and beverage outlets.
• Offer guests an enjoyable and expertly served dining experience that aligns with the outlet’s standards of excellence, food quality, professionalism, and friendliness.
• Acquire in-depth knowledge of the food and beverage menu of the assigned outlet to assist and provide advice to guests.
• Maintain a good relationship with guests and attend to their complaints and queries satisfactorily.
• Use up-selling techniques actively to exceed guest expectations and increase the outlet’s revenue.
• Communicate actively with guests in the outlet and obtain their feedback.
• Increase revenue for the outlet through suggestive selling at all opportunities.
• Understand and strictly adhere to the Rules & Regulations established in the Employees’ Handbook and the company’s policy on Fire, Hygiene, and Health & Safety.
• Report for duty punctually, always wearing the correct uniform.
• Maintain a high standard of personal appearance and hygiene.
• Maintain good rapport and working relationship with all staff members.
• Attend communication meetings, briefings, and training sessions as required by the Manager.
• Fully support the departmental training functions.
• Project a positive and motivated attitude and exercise self-control.
• Handle guest enquiries courteously and efficiently.
• Report guest complaints or problems to supervisors if no immediate solution can be found and follow up with guests.
• Provide courteous and professional service.
• Ensure that the workplace and surrounding area are always kept clean and organized.
• Undertake any reasonable tasks and secondary duties as assigned by the Manager.
• Take responsibility for maintaining hygiene and cleanliness standards in the outlet.
• Take responsibility for enabling the outlet to achieve and maintain outlet standards.
• Assist with the monitoring of the restaurant’s inventory as directed by the Manager.
• Assist the Manager during food and beverage events such as cocktail receptions, conferences, banqueting, and outside catering.
• Create a harmonious environment amongst all staff members.
• Complete the opening/closing responsibilities of the outlet.
• Maintain personal hygiene and safety standards.
• Cooperate with other departments as directed by the Manager.
• Undertake any reasonable tasks and secondary duties as assigned by the Manager.
• Monitor the quality of food and beverage being served to the guests to ensure consistency.
• Greet and seat guests and serve them in a professional, discreet, and personalized way.
• Present the menu to guests, take orders, and handle their enquiries courteously and efficiently.
• Pick up and serve food and beverage orders according to the outlet’s standards.
• Follow up on guests’ feedback and ensure that guests have enjoyed their dining experience.
• Present check to guests, collect their payment, and settle the bill.
• Report any misunderstanding, problem, or accident with guests or staff to the supervisors.
• Take responsibility for all service preparations, before, during and after the service (mise-en-place and mise-en-scene).
• Control cost by minimizing wastage, breakage, and spoilage.
• Take co-responsibility for the correct handling of all food stock and equipment in the outlet.
• Remove dishes and glasses from the tables or counters and take them to the kitchen for cleaning.
• Make clearance and reset tables and side stations.
• Return and exchange soiled linen.
• Polish the outlet’s glassware, crockery, and cutlery.
• Refill condiments and fold napkins.
• Set up, stock, and maintain the working area.
• Inspect the cleanliness and presentation of all chinaware, glassware, and silverware before use.
• Maintain cleanliness of work areas throughout the day and practice clean-as-you-go procedures.
• Carry out a quarterly, bi-yearly, and yearly inventory check of the operating equipment.
• Ensure that the F&B Service team projects a warm, professional, and welcoming image of the outlet.

Qualifications

• High school diploma or relevant certification is preferred
• At least 1-2 years of relevant experience in a similar position

Why Join Us?

At QC+, we believe that culture is more than a keeper of heritage—it is a dynamic force for economic growth, global connection, and meaningful engagement. Building on the visionary foundation of Qatar Museums, QC+ blends tradition with innovation, transforming cultural assets into vibrant experiences and revenue-driving opportunities.

Our mission is to inspire people in our local, regional, and global communities by entwining culture into their daily lives. We achieve this by engaging in sustainable, innovative, and experiential explorations of creative commerce. Through these efforts, we play a vital role in making Qatar a preeminent cultural destination.
Our vision is to become locally-acclaimed and globally-recognized purveyors of culture.
This role offers the opportunity to be part of a pioneering team, driving cultural innovation while amplifying engagement and commercial success across Qatar Museums, QC+ Ventures, Qatar Creates, and consultancy services. Together, we will craft a future where culture inspires, connects, and thrives.