Head Waiter

Power International Holding; Doha; On-site; QAR 10,000 - 200,000; Full time

Job summary

A leading hospitality group in Doha is seeking a Head Waiter to oversee the front-of-house operations. The ideal candidate will ensure exceptional customer service, coordinate seating arrangements, and train staff to maintain service standards. A diploma in Hotel Management and a minimum of 5 years of experience are required. This role offers an opportunity to lead a team and enhance the dining experience for guests.

Qualifications

• Minimum 5 years of working experience, with 3 years of relevant experience.
• Strong understanding of restaurant menu offerings and skills in upselling.
• Excellent interpersonal skills to handle customer inquiries and complaints.

Responsibilities

• Oversee waitstaff performance and service standards.
• Train new staff on service procedures and customer interaction.
• Coordinate with kitchen staff for timely food and drink delivery.
• Manage reservations and create work schedules for staff.

Skills

Exceptional customer service

Leadership skills

Teamwork

Communication skills

Organizational skills

Problem-solving

Education

Diploma in Hotel and Restaurant Management

Job description

Job Summary

The Head Waiter is responsible to oversee the front‑of‑house operations, ensuring exceptional customer service, coordinating seating arrangements, and supervising waitstaff to maintain a smooth and enjoyable dining experience for guests. They also handle customer inquiries and complaints, manage reservations, and collaborate with kitchen staff to ensure efficient service delivery.

Job Responsibilities 1

• Oversee the performance of waitstaff, assigning duties, and ensuring that service standards are upheld.
• Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing any inquiries or concerns promptly and professionally.
• Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service.
• Create and manage work schedules for waitstaff, ensuring adequate coverage during peak hours and special events.
• Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers.
• Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest.
• Ensure that dining areas, including tables, chairs, and floors, are clean and presentable at all times.
• Encourage upselling of menu items and promote special offers or promotions to increase revenue.
• Oversee cash handling procedures, including handling payments, providing change, and reconciling cash registers at the end of shifts.
• Complete administrative tasks such as preparing reports, managing reservations, and updating seating charts to support efficient restaurant operations.

Job Knowledge & Skills

Thorough understanding of the restaurant's menu offerings, including ingredients, preparation methods, and special dietary considerations, to assist customers with menu choices and address inquiries.

Excellent interpersonal and communication skills to provide exceptional customer service, handle customer inquiries and complaints effectively, and ensure a positive dining experience for guests.

Strong leadership and supervisory skills to oversee and motivate waitstaff, delegate tasks effectively, and maintain a cohesive team environment.

Exceptional organizational skills to manage reservations, coordinate seating arrangements, and maintain efficient service flow during busy periods.

Quick thinking and problem‑solving abilities to address issues or challenges that arise during service, such as resolving customer complaints or managing unexpected delays.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Collaboration Accountability Resilience Quality Leadership Quality and Safety L2 Food Safety and Sanitation L2 Product and Service Knowledge L2 Administrative Services L2 Guest Relations L2

Education

Diploma in Hotel and Restaurant Management or Food and Beverage related course