Head Bellman

Crew Life at Sea; Doha; On-site; QAR 10,000 - 200,000; Full time

Job summary

A hospitality management company in Doha is seeking a leader for their bell services team. The role involves overseeing bell staff, ensuring excellent customer service, and coordinating transportation needs for guests. Ideal candidates will have strong leadership skills and experience in the hospitality industry.

Qualifications

• Experience in hospitality management preferred.
• Strong leadership and training skills.
• Excellent customer service abilities.

Responsibilities

• Oversee and lead the bell staff.
• Ensure excellent customer service by assisting guests.
• Coordinate transportation services efficiently.

Job description

• Oversee and lead the bell staff, providing guidance and training as needed.
• Assign duties and responsibilities to bellmen, porters, and other staff within the department.
• Guest Services:
• Ensure excellent customer service by personally assisting guests with luggage, transportation, and other requests.
• Provide information about the hotel's facilities, services, and local attractions.
• Supervise the handling of guests' luggage, ensuring it is transported safely and efficiently.
• Train staff on proper luggage handling techniques and customer service etiquette.
• Transportation Coordination:
• Coordinate transportation services, such as arranging taxis or handling the hotel's shuttle service.
• Ensure a smooth and efficient process for loading and unloading luggage from transportation vehicles.
• Valet Services:
• Oversee valet parking services if applicable, managing the flow of vehicles and ensuring the safety of guests' vehicles.
• Communication:
• Maintain effective communication with other hotel departments, such as front desk, concierge, and housekeeping, to ensure seamless guest experiences.
• Training and Development:
• Conduct regular training sessions for bell staff on customer service standards, safety procedures, and other relevant topics.
• Monitor staff performance and provide feedback for improvement.
• Problem Resolution:
• Address guest concerns or issues promptly and professionally, seeking solutions to ensure guest satisfaction.
• Equipment Maintenance:
• Ensure that equipment such as luggage carts and transportation vehicles are well-maintained and in good working condition.
• Safety and Security:
• Implement and enforce safety and security protocols for luggage handling and transportation services.