Head Barista

Sheraton Hotels & Resorts; Doha; On-site; QAR 89,000 - 112,000; Full time

Job summary

Sheraton Doha Hotel is seeking a non-management Full Time team member to handle opening and closing duties, cash handling, MICROS transactions, and guest service at the front of the house. You will count banks, prepare reports, and support management with staffing and training tasks to deliver consistent guest experiences.

Excellent communication, a high school diploma or GED, and at least 1 year of related experience are expected.

Qualifications

• Education: High school diploma or GED.
• Related work experience: At least 1 year.
• Supervisory experience: No supervisory experience.
• License or certification: None

Responsibilities

• Complete opening and closing duties, including setting up necessary supplies and tools.
• Record transactions in MICROS system and ensure accurate cash handling.
• Count bank at end of shift and complete cashier reports; resolve discrepancies.
• Provide excellent guest service and maintain professional communication at all times.
• Assist management with hiring, training, scheduling, evaluating and coaching employees; act as a role model.
• Follow safety policies and protect company assets; report accidents or unsafe conditions.

Skills

Cash handling

Guest service

Teamwork

Communication

Education

High school diploma/GED

Tools

MICROS

Job description

Additional Information

Job Number 26110279

Job Category Food and Beverage & Culinary

Location Al Corniche Street, P.O. Box 6000, Doha, Qatar VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Complete opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Complete all closing reports, including MICROS reports. Record transaction in MICROS system at time of order. Obtain change required for expected business level and keep bank secure at all times. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, and drop off receipts. Transport bank to/from assigned workstation. Resolve any cash overages or shortages as requested by Accounting. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies. Report accidents injuries and unsafe work conditions to manager; complete safety training. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, thank guests with genuine appreciation. Speak with others using clear and professional language, answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period. Reach overhead and below the knees, including bending twisting pulling and stooping. Move lift carry push pull and place objects weighing less or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.