Guest Services Attendant / Receptionists

SHERATON HOTEL RESORE !; Umm Salal; On-site; QAR 10,000 - 200,000; Full time

Job summary

A leading hospitality brand in Umm Salal, Qatar, is seeking a Guest Services Attendant / Receptionist to manage guest check-ins and ensure exceptional service delivery. Responsibilities include processing payments, coordinating with housekeeping, and maintaining guest satisfaction. Candidates should have front office experience and excellent communication skills.

Qualifications

• Experience in hotel, leisure, or retail sectors is crucial.
• Ability to demonstrate strong commercial awareness.
• Must be calm, organized, and able to prioritize tasks effectively.

Responsibilities

• Process guest check-ins, check-outs, room assignments.
• Secure payments and issue room keys.
• Communicate with staff regarding room availability.

Skills

Front Office experience

Sales capabilities

Organizational skills

Communication skills

Customer service passion

Job description

Overview

Guest Services Attendant / Receptionist vacancy in Umm-Salal, Qatar.

Responsibilities

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate to appropriate staff when guests are waiting for an available room.
• Advise guest of messages.
• Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Operate telephone switchboard station.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests/visitors.
• Count and secure bank at beginning and end of shift.
• Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Notify Loss Prevention/Security of any reports of theft.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.

Qualifications

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service