Guest Services - Agent

Mandarin Oriental Hotel Group Limited; Doha; On-site; QAR 109,000 - 175,000; Full time

Job summary

Mandarin Oriental, Doha is seeking a dedicated Guest Services Agent for their Front Office team. The ideal candidate will excel in providing exceptional service while managing guest interactions, showcasing strong interpersonal skills and a minimum of 1 year Front Office experience. Join a prestigious hotel renowned for luxury and excellence in service.

Benefits

Learning & Development programs

Complimentary nights and attractive rates

Health benefits and wellness programs

Retirement plans based on service

Transportation and housing provided

Relocation and vacation tickets

Qualifications

• Minimum of 1 year of Front Office experience.
• Minimum of 2 years in a 5-star hotel environment.
• Previous experience in the Middle East is an advantage.

Responsibilities

• Greeting, checking in, and escorting guests to their rooms.
• Handling cash drawer as outlined in policies.
• Providing quality service during guest experience.

Skills

Friendly

Enthusiastic

Passionate

Sociable

Engaging

Genuine

Organized

Tools

Microsoft Office

PSMS

GoConcierge

HotSoS

Rex

Job description

Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the cutting edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, the Museum of Islamic Art, and the business district, West Bay.

As a Guest Services Agent, you will be responsible for:

• Greeting, checking in, and escorting guests promptly to their rooms
• Addressing special guest preferences recorded in guest history profiles
• Handling cash drawer properly as outlined in the MODOH Controller's Policy
• Checking cash float at the beginning and end of each shift to ensure amounts are correct
• Providing quality service with colleagues to guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest's experience
• Arranging fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues
• Printing and dropping cash out, adjustment slips, paid-out vouchers, and bank count reports
• Communicating clearly with the Night Duty Manager and Accounting Department
• Establishing a good working knowledge of the hotel outlets and products

As a Guest Services Agent, we expect from you:

• Friendly, enthusiastic, passionate, sociable
• Engaging, genuine, organized
• Minimum of 1 year of Front Office experience
• Minimum of 2 years of experience working in a 5-star hotel environment
• Previous experience working in the Middle East region is an advantage
• Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex

Our commitment to you includes:

• Learning & Development: We craft unique learning programs to support your growth at every career stage.
• MOstay: Enjoy complimentary nights and attractive rates on rooms for you and your loved ones, wherever you go in the world.
• Health & Colleague Wellness: We offer various health benefits and wellness programs to support your wellbeing.
• Retirement Plans: We provide different retirement plans depending on your service length and role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets

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