Guest Services Agent

Zulal Wellness Resort by Chiva-Som; Al Ruwais; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury wellness resort in Qatar is seeking a Guest Service Agent who will be the first smile guests see and the lasting impression they remember. This role involves welcoming guests, managing check-ins and reservations, and promoting wellness programs. Candidates should have at least 1 year of experience in luxury hotel front office roles, proficiency in PMS systems, and strong communication skills. A warm personality and professionalism in hospitality are essential.

Qualifications

• Minimum 1 year of experience in a luxury hotel or resort front office role.
• Proficiency in PMS systems (preferably Opera) and MS Office.
• Strong communication skills in English; additional languages are an advantage.

Responsibilities

• Welcome guests with warmth and professionalism.
• Handle check-in, check-out, and reservation processes efficiently.
• Manage guest accounts and process payments accurately.
• Reflect the resort’s wellness values through professional appearance.

Skills

Communication skills in English

Interpersonal skills

Attention to detail

Tools

PMS systems (preferably Opera)

MS Office

Job description

At Zulal Wellness Resort, we are seeking a warm, service-driven Guest Service Agent to be the first smile our guests see and the lasting impression they remember. If you have a passion for creating exceptional guest experiences in a luxury wellness setting, we’d love to welcome you to our team.

Key Responsibilities

Guest Relations

• Welcome guests with warmth, professionalism, and a genuine smile in accordance with Zulal standards.
• Handle check-in, check-out, and reservation processes smoothly and efficiently.
• Provide accurate information about resort facilities, wellness programs, and local attractions.
• Anticipate and respond to guest needs, requests, and preferences to enhance satisfaction.

Operations

• Manage guest accounts, process payments, and handle billing accurately.
• Maintain updated knowledge of room status, rates, and promotions.
• Handle incoming calls, messages, and correspondence promptly and courteously.
• Coordinate with Housekeeping, Concierge, and other departments to ensure seamless service delivery.

Wellness & Brand Representation

• Reflect the resort’s wellness values through professional appearance, behavior, and communication.
• Promote Zulal Wellness programs, spa treatments, and special experiences.

Qualifications & Experience

• Minimum 1 year of experience in a luxury hotel or resort front office role (wellness or spa experience is a plus).
• Proficiency in PMS systems (preferably Opera) and MS Office.
• Strong communication skills in English; additional languages are an advantage.
• Excellent interpersonal skills with a guest-centric attitude.

Personal Attributes

• Warm, friendly, and service-oriented personality.
• Ability to remain calm and composed under pressure.
• High attention to detail and problem-solving skills.
• Professional grooming and demeanor in line with luxury hospitality standards.