Guest Service Manager (Female)

Merge Recruitment Agency; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

A leading health club in Doha is seeking a Female Guest Service Manager to provide exceptional customer service and manage relations. The ideal candidate will hold a Bachelor's degree, have at least 5 years of experience, and possess excellent communication and leadership skills. This role involves addressing customer needs and improving service standards, making it crucial for maintaining the club's reputation.

Qualifications

• Minimum of 5 years relevant professional experience in the same position.
• Experience in the Hospitality industry is an advantage.

Responsibilities

• Providing help & advice to customers using club services.
• Investigating & solving customer problems.
• Writing reports analyzing customer service.

Skills

Management

Leadership

Communication

Interpersonal

Education

Bachelor's degree in a related field

Job description

A largest Health club located in Doha - Qatar needs to hire the following position:

Job Title: Guest Service Manager (Female)

Job Description:

1. Providing help & advice to customers using the club’s services.
2. Communicating courteously with customers by telephone, email, letter, and face-to-face.
3. Investigating & solving customer problems.
4. Handling customer complaints or any major incidents.
5. Writing reports analyzing the customer service provided by the club and offering recommendations.
6. Developing feedback or complaints procedures for members & guests.
7. Improving customer service procedures, policies & standards for the club.
8. Learning about the club services and staying updated on changes, packages, and promotions.
9. Keeping ahead of developments in customer service.
10. Conducting tours for visitors & potential members to showcase the club’s facilities.
11. Managing customer relations.

Minimum Requirements:

• Bachelor's degree in a related field.
• Minimum of 5 years relevant professional experience in the same position.
• Experience in the Hospitality industry is an advantage.
• Excellent management and leadership skills.
• Excellent communication and interpersonal skills.

About The Company