Guest Service Agent: Elevate Stays & Front Desk

Mövenpick Hotels & Resorts; Doha; On-site; QAR 30,000 - 45,000; Full time

Job summary

A luxury hotel chain in Doha is seeking a Guest Service Agent to provide exceptional guest experiences from arrival to departure. The ideal candidate will excel in communication, manage multiple tasks, and uphold high service standards. Responsibilities include assisting with check-in/check-out, handling guest inquiries, and coordinating with hotel departments. Candidates should possess strong problem-solving skills and a guest-first attitude, with prior hotel experience preferred.

Qualifications

• Experience as a Guest Service Agent or Front Desk Agent is preferred.
• Fluency in English; Arabic or other languages are an advantage.
• Professional appearance and positive attitude required.

Responsibilities

• Welcome guests with a warm greeting and assist with check-in/check-out.
• Handle room assignments and update guest preferences in the PMS.
• Assist with inquiries and special requests to ensure a comfortable stay.

Skills

Strong communication skills

Guest-focused attitude

Multitasking ability

Problem-solving skills

Attention to detail

Education

High school diploma or equivalent

Hospitality-related qualifications

Tools

Hotel PMS (Opera/Fidelio)

Microsoft Office applications

Job description

A luxury hotel chain in Doha is seeking a Guest Service Agent to provide exceptional guest experiences from arrival to departure. The ideal candidate will excel in communication, manage multiple tasks, and uphold high service standards. Responsibilities include assisting with check-in/check-out, handling guest inquiries, and coordinating with hotel departments. Candidates should possess strong problem-solving skills and a guest-first attitude, with prior hotel experience preferred.