Guest Experience Supervisor: VIP Service & Team Leader

Minor International; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hospitality group in Qatar is seeking a Guest Relations Supervisor responsible for ensuring outstanding hospitality for all guests. This role involves managing the guest relations team, addressing guest concerns, and coordinating with various departments to enhance the guest experience. The ideal candidate will have 2-3 years of relevant experience and strong leadership skills. Proficiency in front office software is preferred.

Qualifications

• Minimum of 2-3 years experience in guest relations or front office roles within the hospitality industry.
• Excellent communication, interpersonal and conflict-resolution skills.
• Strong leadership abilities with experience in training and supervising a team.
• Proficiency in Front Office Software.
• Detail-oriented and able to multitask in a fast-paced environment.

Responsibilities

• Lead the guest relations team in providing warm personalized service to all guests.
• Manage VIP and special guest experiences coordinating with relevant departments.
• Address guest complaints or concerns promptly and professionally.
• Train, guide and motivate the guest relations team to uphold the hotels service standards.
• Coordinate with front office and F&B teams to personalize guest experiences.

Skills

Communication

Interpersonal skills

Conflict resolution

Leadership

Multitasking

Education

Certificate in Hospitality Management

Tools

Front Office Software

Job description

A leading hospitality group in Qatar is seeking a Guest Relations Supervisor responsible for ensuring outstanding hospitality for all guests. This role involves managing the guest relations team, addressing guest concerns, and coordinating with various departments to enhance the guest experience. The ideal candidate will have 2-3 years of relevant experience and strong leadership skills. Proficiency in front office software is preferred.