Guest Experience Specialist - Front Desk

Rosewood Doha; Doha; On-site; QAR 35,000 - 50,000; Full time

Job summary

A luxury hotel in Doha is seeking a Front Desk Associate to provide an exceptional welcoming experience for guests. Responsibilities include managing the check-in and check-out process, handling guest inquiries, and ensuring a high standard of customer service. The ideal candidate excels in communication, is knowledgeable about hotel facilities, and has experience in cash handling. This role is essential for creating a seamless guest experience, embodying professionalism and warmth at every interaction.

Qualifications

• Must be able to manage check-in and check-out processes efficiently.
• Ability to handle guest inquiries and concerns with professionalism.
• Strong knowledge of hotel facilities and services.

Responsibilities

• Greet and check in guests while maintaining service standards.
• Respond to guest requests and ensure satisfaction.
• Maintain accurate transaction records and assist with currency exchange.

Skills

Professional customer service

Communication skills

Cash handling

Problem-solving

Job description

A luxury hotel in Doha is seeking a Front Desk Associate to provide an exceptional welcoming experience for guests. Responsibilities include managing the check-in and check-out process, handling guest inquiries, and ensuring a high standard of customer service. The ideal candidate excels in communication, is knowledgeable about hotel facilities, and has experience in cash handling. This role is essential for creating a seamless guest experience, embodying professionalism and warmth at every interaction.