Guest Experience & Reservations Agent

Accor; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hospitality company in Qatar is seeking a dedicated Reservation Agent to join their team. The role involves managing bookings and providing exceptional customer service. Candidates should have proven experience in a similar role and strong knowledge of reservation systems. Fluency in English is essential, and a passion for the hospitality industry is a must. This position offers a chance to thrive in a dynamic environment and contribute to guest satisfaction.

Qualifications

• Proven experience as a Reservation Agent or in a similar customer service role.
• Strong knowledge of reservation systems, preferably Opera or similar platforms.
• Fluency in English; additional languages are a plus.

Responsibilities

• Handle all reservations through various channels.
• Optimize room sales in line with the hotel's sales policy.
• Communicate effectively with other hotel departments.

Skills

Customer service

Interpersonal skills

Communication skills

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Higher education in hospitality management

Tools

Opera reservation system

Basic computer skills

Job description

A leading hospitality company in Qatar is seeking a dedicated Reservation Agent to join their team. The role involves managing bookings and providing exceptional customer service. Candidates should have proven experience in a similar role and strong knowledge of reservation systems. Fluency in English is essential, and a passion for the hospitality industry is a must. This position offers a chance to thrive in a dynamic environment and contribute to guest satisfaction.