Guest Experience Lead — Front of House Service

Power International Holding; Doha; On-site; QAR 10,000 - 200,000; Full time

Job summary

A leading hospitality group in Doha is seeking a Head Waiter to oversee the front-of-house operations. The ideal candidate will ensure exceptional customer service, coordinate seating arrangements, and train staff to maintain service standards. A diploma in Hotel Management and a minimum of 5 years of experience are required. This role offers an opportunity to lead a team and enhance the dining experience for guests.

Qualifications

• Minimum 5 years of working experience, with 3 years of relevant experience.
• Strong understanding of restaurant menu offerings and skills in upselling.
• Excellent interpersonal skills to handle customer inquiries and complaints.

Responsibilities

• Oversee waitstaff performance and service standards.
• Train new staff on service procedures and customer interaction.
• Coordinate with kitchen staff for timely food and drink delivery.
• Manage reservations and create work schedules for staff.

Skills

Exceptional customer service

Leadership skills

Teamwork

Communication skills

Organizational skills

Problem-solving

Education

Diploma in Hotel and Restaurant Management

Job description

A leading hospitality group in Doha is seeking a Head Waiter to oversee the front-of-house operations. The ideal candidate will ensure exceptional customer service, coordinate seating arrangements, and train staff to maintain service standards. A diploma in Hotel Management and a minimum of 5 years of experience are required. This role offers an opportunity to lead a team and enhance the dining experience for guests.