Guest Experience Expert – Guest Relations

The Ritz-Carlton; Doha; On-site; QAR 72,000 - 88,000; Full time

Job summary

A luxury hotel in Qatar is seeking passionate Guest Experience Experts to enhance guest experiences and uphold high service standards. Candidates should have a high school diploma, although prior experience is not required. Responsibilities include providing exceptional service, maintaining professionalism, and managing guest requests effectively. This hotel offers a competitive package that includes accommodation, meals, and health benefits, focusing on personal and professional growth within the prestigious brand.

Benefits

Accommodation

Flight tickets

Transportation

Meals

Medical Insurance Coverage

Dining & Wellness discounts

Exclusive training and leadership development programs

Qualifications

• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Deliver a wide range of services that enhance guest experiences.
• Maintain quality standards and professionalism at all times.
• Handle operational needs and guest requests efficiently.

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

At The Ritz‑Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5‑star resort features 374 elegantly designed rooms & suites, award‑winning restaurants, world‑class Spa facilities with a state‑of‑the‑art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meeting rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz‑Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.

FIND PURPOSE IN YOUR PASSION

At The Ritz‑Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.

Which is why at The Ritz‑Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world‑famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:

• A rewarding career within one of the most recognized and prestigious luxury brands in the world.
• Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
• Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
• Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
• A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more.
• Exclusive training and leadership development programs.
• Recognition and rewards for exceptional service.
• Preferential Members Rates at Marriott Hotels Globally.
• Dining & Wellness discounts for your family and you.
• Medical Insurance Coverage.
• An HR team dedicated to your success and wellbeing.

OUR EXPECTATIONS FROM THE ROLE

Our jobs aren’t just about giving guests a smooth check‑in and check‑out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done, including processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, making transactions feel like part of the experience.

Critical to success includes creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well and other reasonable job duties as requested is essential to deliver the “Gold Standards” of The Ritz‑Carlton every day.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.