Guest Communications Specialist (Hotel Front Desk)

Kempinski Hotels; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury hotel chain in Doha seeks a skilled individual for managing guest communications. Responsibilities include answering calls, relaying messages, and assisting guests with requests while adhering to hospitality standards. Ideal candidates should demonstrate a friendly demeanor and be capable of addressing inquiries and emergencies efficiently. The position ensures a vital communication link for all hotel operations and is central to guest service excellence.

Responsibilities

• Answer all incoming calls in a friendly manner.
• Write down messages accurately for guests.
• Handle guests' requests for DND and wakeup calls.
• Provide information to guests and handle complaints.
• Monitor media channels in the hotel facility.
• Maintain neatness in the working area at all times.

Job description

A luxury hotel chain in Doha seeks a skilled individual for managing guest communications. Responsibilities include answering calls, relaying messages, and assisting guests with requests while adhering to hospitality standards. Ideal candidates should demonstrate a friendly demeanor and be capable of addressing inquiries and emergencies efficiently. The position ensures a vital communication link for all hotel operations and is central to guest service excellence.