Global Contact Centre Leader — AI-Driven Operations

Qatar Airways; Doha; On-site; QAR 400,000 - 600,000; Full time

Job summary

A leading airline company is seeking a Senior Manager for their Customer Contact Centre based in Doha, Qatar. The role involves managing global Contact Centre operations, improving service efficiency, and developing strategies for cost reduction. Ideal candidates will have over 12 years of experience, with at least 10 years in senior management roles within the Contact Centre sector. Strong analytical and managerial skills are essential, alongside fluency in English. This challenging position offers the opportunity to contribute to a dynamic international environment.

Qualifications

• Minimum of 12 years of job-related experience.
• At least 10 years in senior management positions in the Contact Centre industry.
• Fluency in English, written and spoken.

Responsibilities

• Oversee Global Contact Centre network’s performance.
• Develop and implement business continuity strategies.
• Continuously improve and optimize CC processes.

Skills

Strong analytical skills

Managerial skills

Command of English language

Knowledge of AI

Excellent computer skills, including MS Office

Education

Bachelor’s degree or equivalent

Tools

Contact Centre technology tools

Workforce Management tools

Reporting tools

Job description

A leading airline company is seeking a Senior Manager for their Customer Contact Centre based in Doha, Qatar. The role involves managing global Contact Centre operations, improving service efficiency, and developing strategies for cost reduction. Ideal candidates will have over 12 years of experience, with at least 10 years in senior management roles within the Contact Centre sector. Strong analytical and managerial skills are essential, alongside fluency in English. This challenging position offers the opportunity to contribute to a dynamic international environment.