Frontdesk & Salon Supervisor-Doha

KOZMA & KOZMA SALON; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A premier beauty salon in Doha is seeking a Salon Supervisor to oversee daily salon operations, manage staff, and ensure exceptional customer satisfaction. The ideal candidate should have a strong customer service background and some management experience within the hospitality or beauty industries. This role offers a competitive salary, commissions, and benefits including free medical and salon services.

Benefits

Competitive salary

Sales commission

Generous annual leave

Free medical care

Free salon services

Qualifications

• Great customer service background.
• Experience in service industries: hotels, F&B, beauty.
• Basic management or supervisory experience.

Responsibilities

• Supervise day-to-day salon activities and staff management.
• Ensure high customer satisfaction and salon cleanliness.
• Manage client complaints and perform daily audits.

Skills

Customer Service

Leadership

Management Skills

Administrative Skills

Computer Skills

Job description

Purpose: The purpose of this role is to supervise the day to day Hair & Beauty Salon activities, manage staff and clients to ensure the highest customer satisfaction and run the frontdesk.

Responsibilities

1. Ensure Salon Policies, and Procedures are followed, and Company Core Values
2. Manage staff day to day Issues
3. Manage Salon day to day activities
4. Ensure Customer Service is provided by Frontdesk, Hair Staff, and Beauty Staff
5. Ensure Quality Services are provided by Frontdesk, Hair Staff, and Beauty Staff
6. Manage client complaints
7. Perform Salon Audit daily and make sure salon cleanliness, presentation and maintenance are up to 5-star standards.

Requirements

1. Great Customer Service Background
2. Experience in any of the following service industries: Hotels, F&B, beauty industry, other hospitality, or service industry.
3. Basic management or supervisory experience.
4. Leadership & Management Skills: Ability to lead and manage the existing salon staff to follow company policies, operational procedures, and lead them to achieve sales goals and great customer satisfaction.
5. Administrative skills
6. Ability to deal with client complaints
7. Confidence
8. Ability to ready to reports on spreadsheets, such as sales, and client satisfaction
9. Accountable & Responsible
10. Computer skills

Benefits

• Salary: Competitive Salary
• Competitive monthly salary
• + Salon Service Sales commission
• + Retail commission
• Generous annual leave
• Free medical provided
• Free Salon Services