Front Office Supervisor

Accor Hotels; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hotel group in Qatar seeks a Front Office Supervisor to ensure exceptional guest experiences at Swissotel Corniche Park Towers Doha. You will manage daily front office operations, lead the team, and collaborate with departments to coordinate services. The ideal candidate must have experience in hospitality, strong leadership skills, and fluency in English and Arabic. This role offers a chance to be a key player in maintaining high standards for guest satisfaction.

Qualifications

• Proven experience as a Front Office Supervisor or in a similar hospitality role.
• Fluency in English and Arabic.
• Excellent problem-solving and multitasking abilities in a fast-paced environment.

Responsibilities

• Oversee daily front office operations, including check-ins and guest inquiries.
• Lead and motivate the front office team to maintain high standards of customer service.
• Manage room inventory and monitor front office performance metrics.

Skills

Leadership

Customer service

Communication

Problem-solving

Multitasking

Tools

Hotel management systems

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a professional and customer-focused Front Office Supervisor to join our team at Swissotel Corniche Park Towers Doha. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.

• Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures
• Lead, train, and motivate the front office team to maintain high standards of customer service
• Manage room inventory, maximize occupancy rates, and monitor front office performance metrics
• Resolve guest complaints and collaborate with other departments to coordinate guest services
• Implement and maintain standard operating procedures for the front office
• Ensure compliance with hotel policies, safety regulations, and local laws
• Handle financial transactions and maintain accurate records

Qualifications

• Proven experience as a Front Office Supervisor or in a similar hospitality role
• Strong leadership, communication, and customer service skills
• Fluency in English and Arabic
• Excellent problem-solving and multitasking abilities in a fast-paced environment
• Proficiency in hotel management systems and industry best practices
• Detail-oriented with strong organizational and financial management skills
• Ability to ensure compliance with hotel policies and local regulations