Front Office Manager

Hilton Worldwide, Inc.; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading global hospitality company is seeking a Front Office Manager to oversee the Front Office Team, ensuring exceptional guest experiences. Responsibilities include managing operations, evaluating guest satisfaction, and implementing training programs. The ideal candidate should have at least 3 years of supervisory experience in a hotel setting, a degree in Hotel Management, and strong leadership abilities. This role offers the opportunity to significantly impact guest satisfaction and loyalty services.

Qualifications

• A minimum of 3 years of Front Office supervisory experience in hotels, leisure, or retail.
• High level of commercial awareness and experience managing people.
• Experience managing a department and Profit and Loss account.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Ensure regular and VIP Guests are recognised and that the Front Office operates with a sales attitude.
• Maximise room occupancy at best rates and up-sell hotel services.

Skills

IT proficiency

Sales capabilities

Leadership skills

Interpersonal skills

Communication skills

Ability to work under pressure

Flexibility

Education

Degree or diploma in Hotel Management

Job description

Job Description

Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

Work Locations

Waldorf Astoria - West Bay Doha, West Bay Doha

Responsibilities

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

Qualifications

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!