Front Office Excellence Manager

Hilton Worldwide, Inc.; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading global hospitality company is seeking a Front Office Manager to oversee the Front Office Team, ensuring exceptional guest experiences. Responsibilities include managing operations, evaluating guest satisfaction, and implementing training programs. The ideal candidate should have at least 3 years of supervisory experience in a hotel setting, a degree in Hotel Management, and strong leadership abilities. This role offers the opportunity to significantly impact guest satisfaction and loyalty services.

Qualifications

• A minimum of 3 years of Front Office supervisory experience in hotels, leisure, or retail.
• High level of commercial awareness and experience managing people.
• Experience managing a department and Profit and Loss account.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Ensure regular and VIP Guests are recognised and that the Front Office operates with a sales attitude.
• Maximise room occupancy at best rates and up-sell hotel services.

Skills

IT proficiency

Sales capabilities

Leadership skills

Interpersonal skills

Communication skills

Ability to work under pressure

Flexibility

Education

Degree or diploma in Hotel Management

Job description

A leading global hospitality company is seeking a Front Office Manager to oversee the Front Office Team, ensuring exceptional guest experiences. Responsibilities include managing operations, evaluating guest satisfaction, and implementing training programs. The ideal candidate should have at least 3 years of supervisory experience in a hotel setting, a degree in Hotel Management, and strong leadership abilities. This role offers the opportunity to significantly impact guest satisfaction and loyalty services.