Front Desk Receptionist

Four Seasons; Doha; On-site; QAR 67,000 - 100,000; Full time

Benefits offered by this job

Living accommodation

Training & development

Complimentary meals

Free transportation

Medical coverage

Paid home leave tickets

Complimentary nights

Employee recognition

Global career path

Job summary

Four Seasons Resort and Residences at The Pearl-Qatar in Doha is seeking a Front Office Receptionist to deliver an exceptional guest experience from check-in to departure. You will respond to a wide range of guest requests and align with Four Seasons service standards.

The role emphasizes hospitality, strong communication, and cross-cultural sensitivity, with a focus on personalized guest interactions and seamless service in a luxury hotel environment.

Qualifications

• One + years experience working within a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and customer service orientation.
• Guest-centric approach and understanding of guest preferences.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assists guests in inquiries regarding hotel services, hours, events, and directions.
• Responds to guest requests promptly, in person or by phone.
• Resolves guest complaints and seeks ways to recognize and personalize service.
• Adheres to Four Seasons’ standards, policies, and procedures.
• Complies with hotel work rules and standards of conduct as outlined in handbook.
• Works harmoniously with coworkers and direct supervisor.

Skills

Interpersonal skills

Communication skills

Cross-cultural sensitivity

Guest service orientation

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar - offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

About the role:

The Front Office Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest's stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What you will do:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible


• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.


• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;


• Resolves guest complaints, and find opportunities to recognize and personalize the service


• Adhere to Four Seasons Hotel's standards as well as policies and procedures


• Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook


• Works harmoniously and professionally with co-workers and direct superior

What you bring:

• One + years experience working within a luxury hotel or similar environment is considered an asset


• Excellent interpersonal skills and communication skills


• Cross cultural sensitivity, and customer service orientation


• Guest centricity and understanding the importance of guest's preferences.

What we offer:

• Opportunities to build a successful career with global potential


• Unique strong culture - diversity of 50 different nationalities


• Living accommodation in a high quality, well-resourced apartment


• Excellent Training and Development opportunities


• Employee Recognition Programs


• Complimentary nights at FS Hotels Worldwide


• Paid home leave tickets


• Complimentary meals in employee restaurants


• Free transportation to work


• Medical coverage

Work Authorization:

Hotel will apply for the work authorization for a successful candidate.

Learn more about employment with Four Seasons:

You could also learn more about employment with Four Seasons via the following channels:

• https://www.facebook.com/FourSeasonsJobs


• https://www.linkedin.com/company/four-seasons-hotels-and-resorts


• http://jobs.fourseasons.com


• https://twitter.com/FourSeasonsJobs