Front Desk Operator – Hospitality & Guest Experience

Accor Hotels; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hospitality group in Qatar is seeking a dedicated Operator to be the first point of contact for guests at Swissotel Corniche Park Towers Doha. The ideal candidate will have experience in hospitality and exceptional communication skills, ensuring guests have memorable experiences. Responsibilities include answering calls, managing reservations, and providing information about hotel services. A strong problem-solving attitude and the ability to multi-task are essential for success in this role.

Qualifications

• Proven experience in a hospitality environment, preferably in a similar operator or front desk role.
• Exceptional communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds.
• Fluency in English required; knowledge of Arabic or other languages is a plus.

Responsibilities

• Answer incoming calls and greet guests with a friendly and professional demeanor.
• Handle guest inquiries, requests, and complaints efficiently.
• Manage reservations, bookings, and guest information.

Skills

Customer service excellence

Communication skills

Problem-solving skills

Multi-tasking abilities

Education

Bachelor's degree in Hospitality Management or equivalent experience

Tools

Hotel management software

Basic office software

Job description

A leading hospitality group in Qatar is seeking a dedicated Operator to be the first point of contact for guests at Swissotel Corniche Park Towers Doha. The ideal candidate will have experience in hospitality and exceptional communication skills, ensuring guests have memorable experiences. Responsibilities include answering calls, managing reservations, and providing information about hotel services. A strong problem-solving attitude and the ability to multi-task are essential for success in this role.