Food & Beverage Supervisor

Mövenpick Hotels & Resorts; Doha; On-site; QAR 400,000 - 600,000; Full time

Job summary

A luxury hotel chain in Doha is seeking a Food & Beverage Supervisor to oversee operations and train staff. The ideal candidate will have at least two years of supervisory experience in food service, strong leadership, and excellent customer service skills. This position requires proficiency in cash handling and inventory management, as well as fluency in English.

Qualifications

• 2 years of supervisory experience in retail or food service.
• Strong customer service orientation with the ability to handle difficult situations professionally.
• Fluency in English required; knowledge of Arabic is a plus.

Responsibilities

• Attends the F&B meeting and trains staff continuously.
• Makes sure all operation equipment are cleaned and polished.
• Checks quality of food & beverage items.
• Deals with guest complaints and welcomes guests.

Skills

Supervisory experience in retail or food service

Leadership and team management skills

Customer service orientation

Problem-solving abilities

Communication skills

Familiarity with health and safety regulations

Education

High school diploma or equivalent

Bachelor's degree in Business Administration or related field

Tools

Point of Sale (POS) systems

Scheduling software

Job description

Company Description

Contemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.

Job Description

• Attends the F&B meeting or any other meeting instructed by Food & Beverage Office.
• Trains continuously his staff (behaviour, suggestive selling, service skills, knowledge, etc.)
• Makes sure all operation equipment are cleaned and polished on a sufficient amount for the operation.
• Prepares daily log book with details.
• Coordinates with Engineering when repairing needs to be done via Maintenance.
• Follows up daily occupancy and take necessary action for service
• Looks after the associates and solve the Problems, which might arise from time to time.
• Suggests and recommends to the F&B Office the most efficient way of the operation
• Implements new service procedures together with the Director of Food & Beverage.
• Follows up the instructions, which are given by F&B Office.
• Handles all administration regarding his/her Outlet
• Supervises and is responsible of billing and cash flow of his/her Outlet (closing the checks, discounts, voids, Hospitality Guarantee, etc).

During the operations

• Checks quality of food & beverage items temperature, presentation, quantity.
• Makes sure the restaurant is clean, always tidy, without any hazard and safe all the time.
• Deals with guest complaints.
• Welcomes the guests and allocate a table.
• Handles special requests.
• Needs to have sale behaviour, and show as a leader the sales knowledge to increase the revenue of the restaurant.

Qualifications

• 2 years of supervisory experience in retail or food service
• Proven track record of leadership and team management skills
• Strong customer service orientation with the ability to handle difficult situations professionally
• Proficiency in inventory management and cash handling procedures
• Experience with Point of Sale (POS) systems and scheduling software
• Excellent problem-solving and decision-making abilities
• Outstanding communication and interpersonal skills
• Ability to work in a fast-paced, high-pressure environment
• High school diploma or equivalent required; Bachelor\'s degree in Business Administration or related field preferred
• Familiarity with local health and safety regulations in Qatar
• Flexibility to work various shifts, including weekends and holidays
• Fluency in English required; knowledge of Arabic is a plus

Additional Information

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