EN - Reservation Agent

Accor; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hospitality company in Qatar is seeking a dedicated Reservation Agent to join their team. The role involves managing bookings and providing exceptional customer service. Candidates should have proven experience in a similar role and strong knowledge of reservation systems. Fluency in English is essential, and a passion for the hospitality industry is a must. This position offers a chance to thrive in a dynamic environment and contribute to guest satisfaction.

Qualifications

• Proven experience as a Reservation Agent or in a similar customer service role.
• Strong knowledge of reservation systems, preferably Opera or similar platforms.
• Fluency in English; additional languages are a plus.

Responsibilities

• Handle all reservations through various channels.
• Optimize room sales in line with the hotel's sales policy.
• Communicate effectively with other hotel departments.

Skills

Customer service

Interpersonal skills

Communication skills

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Higher education in hospitality management

Tools

Opera reservation system

Basic computer skills

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a dedicated and customer-oriented Reservation Agent to join our team at Swissotel Corniche Park Towers Doha, Qatar. As a key member of our Reservation Department, you will play a crucial role in ensuring guest satisfaction by managing bookings and providing exceptional service.

• Handle all reservations through various channels, including phone, fax, internet, and email
• Optimize room sales in line with the hotel's sales policy and brand standards
• Provide a warm welcome and assist guests with their inquiries and requests
• Manage the reservation process, following brand-specific procedures
• Enter reservation details accurately and efficiently into the system
• Communicate effectively with other hotel departments to ensure seamless guest experiences
• Confirm reservations and handle written communications professionally
• Stay up-to-date with hotel promotions, packages, and special offers
• Assist in maximizing room occupancy and revenue
• Resolve guest concerns and issues promptly and professionally

Qualifications

• Proven experience as a Reservation Agent or in a similar customer service role
• Strong knowledge of reservation systems, preferably Opera or similar platforms
• Excellent interpersonal and communication skills
• Fluency in English; additional languages are a plus
• Outstanding problem-solving abilities and attention to detail
• Guest-focused personality with a commitment to providing exceptional service
• Ability to work efficiently in a fast-paced environment
• Proficiency in basic computer skills and data entry
• Knowledge of hospitality industry standards and best practices
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; higher education in hospitality management is a plus

Additional Information

Your team and working environment :

Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.