Duty Manager

Le Méridien Hotels & Resorts; Doha; On-site; QAR 50,000 - 73,000; Full time

Job summary

Le Méridien Hotels & Resorts is seeking a Non-Management Front Desk Associate at our Doha location. The role handles guest check-ins/outs, processes payments, and coordinates with departments to ensure a smooth guest experience.

The ideal candidate has at least 1 year of related experience, a high school diploma, and strong communication skills. This full-time position supports operations at our hotel and requires professional appearance and courtesy.

Qualifications

• High school diploma or GED.
• 1 year of related work experience.
• Excellent communication and guest service skills.

Responsibilities

• Assist with expediting problem payments (e.g., credit card issues).
• Follow up with guests regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing keys.
• Process various payment types (room charges, cash, checks, debit, credit).
• Set up accurate guest accounts at check-in (shared, separate room/tax/incidentals).
• Anticipate sold-out situations and arrange alternative accommodations when needed.
• Block rooms in the system and note any special requests.
• Coordinate with other departments to resolve guest needs; track room readiness.
• Review logs and balance cash drawers at shift start/end; drop receipts per policy.
• Support management in hiring, training, scheduling, evaluating, and coaching staff.

Skills

Guest services

Communication

Payment processing

Education

High school diploma

Tools

POS system

Job description

Additional Information

Job Number 26120433

Job Category Rooms & Guest Services Operations

Location Conference Centre Street, Doha, Qatar, Qatar, 14022VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

• Assist staff with expediting problem payments (e.g., problems processing credit card).


• Follow up with guest regarding satisfaction with guest-related issues.


• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.


• Process all payment types such as room charges, cash, checks, debit, or credit.


• Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).


• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.


• Block rooms in the computer and identify designated requirements and requests.


• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.


• Coordinate with Housekeeping to track readiness of rooms for check-in.


• Review shift logs/daily memo books and document pertinent information in logbooks.


• Count bank at the beginning and end of shift.


• Balance and drop receipts according to Accounting specifications.


• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.


• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.


• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.


• Anticipate and address guests’ service needs.


• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.


• Develop and maintain positive working relationships with others.


• Ensure adherence to quality expectations and standards.


• Stand, sit, or walk for an extended period of time.


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


• Perform other reasonable job duties as requested.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.


• Related Work Experience: At least 1 year of related work experience.


• Supervisory Experience: No supervisory experience.


• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.