Duty Manager

Hilton Worldwide, Inc.; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading global hospitality company is seeking a Duty Manager in Doha to oversee guest services, ensure exceptional guest satisfaction, and manage a team effectively. Candidates should have prior supervisory experience, strong communication skills, and a passion for delivering outstanding service. This role includes engaging with guests, handling complaints, and maintaining safety standards. Join a team dedicated to creating remarkable hospitality experiences.

Qualifications

• Previous supervisory experience in Front Office within hotel or retail sector.
• Calm, efficient, and able to work well under pressure.
• Strong experience in managing budgets and forecasts.
• In-depth knowledge of the hotel and leisure sector.

Responsibilities

• Occupy hotel lobby and public areas during busy times.
• Engage Guests in conversation and provide assistance.
• Manage and resolve Guest complaints promptly.
• Greet VIP Guests and corporate clients upon arrival.
• Monitor Guest satisfaction reports and take actions.

Skills

Supervisory experience in Front Office

Knowledge of Health and Safety procedures

Leadership skills

Excellent communication skills

Guest service passion

Commercial acumen

Education

Degree or diploma in Hotel Management

Job description

Job Description - Duty Manager (HOT0C4XP)

Work Locations

Curio Doha Aleph Residence, West Bay Doha, 500200

Responsibilities

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Qualifications

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector
• Good knowledge of Health and Safety and security procedures
• Calm, efficient and able to work well under pressure
• Excellent leadership and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

Desired Additional Experience

• Previous role as a senior supervisor or Duty Manager in a similar quality hotel
• A degree or diploma in Hotel Management or equivalent
• In-depth knowledge of the hotel, leisure or service sector

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Functions

Guest Services, Operations, and Front Office